Help Desk

☆Help Desk☆

 

 

Need some assistance? You've come to the right place!

Please check for your question here before using a the contact page as most frequently asked questions have already been answered here. If you still need to contact us feel free to use the contact page.

 

 

  • Are you affiliated with -Insert Other Indie Kawaii Store-? 

Polkadot Cute is not associated with any other shops or brands. We in an entirely seperate galaxy!☆

  •  Where does my order come from?

North Carolina, USA!

  • How may I contact you?

For an questions/comments/or concerns, please email Pijenn@PolkadotCute.com. 

 

  • What is your return policy?

All sales are final and may not be returned or exchanged unless it arrives damaged or I have sent you the wrong item. 

If an item arrives damaged you have 7 days to contact me via email. Please provide photo proof.

  •  What are your prices listed in?

All prices are listed in USD

  • Do you only accept payment via Paypal?

Yes. At this time we are only accepting payment via Paypal.

 

 

  • Are all of your items handmade?
Majority of our items are handmade or hand assembled to ensure consistency and durability.

 

 

  • Do you ship overseas?
  • Yes! Polkadot Cute can ship WORLDWIDE! International customers please keep in mind that shipping is slightly more expensive than domestic shipping and international customers are responsible for paying their own countries custom fees should they occur.

  • How long does it take for my item to be shipped?
  • Please allow 1-2 days for processing and shipping.

    We cannot ship on weekends, U.S. Holidays, Shop vacations and during convention weekends. All orders made during that time will be placed on hold and shipped the following Monday (or next postal business day).

  • How long does it take to receive my order?
  • All Domestic orders are shipped First Class and take around 2-3 days to make it to their destination. International orders can take around 1-2 weeks to make it to their destination. Tracking is provided on all orders and will be sent out with order confirmations. You can track your package at wwww.USPS.com. In the event that you haven't received your order, please contact us using the contact page so we can look into the matter. To avoid confusion or not getting your package, please check to be sure your address is always up to date.
    • I think my order may have been stolen!

    Polkadot Cute is not responsible for lost or stolen packages.